• View estimated vehicle delivery dates
• View all your assigned vehicles (multi-contract support)
• View applicable services and vehicle details
• Receive push notifications to stay up to date
• Update your contact information, including marketing preferences
• Fuel card management - report lost or stolen fuel cards, and request replacement cards
• View and update odometer reading

We have implemented strict and secure information security measures to protect your personal information in accordance with our privacy policy.

The myConcierge app uses multiple security features to ensure TFM is protecting your personal information. Firstly, we require users to enter a PIN or biometric sign-in depending on your device, and multi-factor authentication (MFA) to log into the app securely. Any changes to personal details will require MFA or a one-time password (OTP) verification. The myConcierge app and other backend services, such as MILES, uses TSL 1.2 encryption which is standard security controls. Only authorised users have access to relevant information to backend systems and records. Deactivated users will not be able to access the app.

The myConcierge app is in line with TA’s information security policies and standards to keep personal details safe.

Support for Novated Leased vehicles is not yet available.

Delivery dates displayed in myConcierge are provided by the Toyota dealer network on a weekly basis. Dates provided to TFM are based on Dealers’ best estimates as to when your vehicle will arrive. Once your vehicle’s delivery date is confirmed and scheduled for delivery, you’ll be contacted by the MYCAR team or Dealer. Due to the current market conditions and environment surrounding vehicle deliveries, the MYCAR team and Dealers do not have visibility on exact delivery dates until the vehicles are ready for delivery.

You may not be correctly set-up in Toyota Fleet Management’s system. If you’re unable to activate your account, please contact your Fleet Manager. Alternatively, you can raise this issue in the app by clicking ‘Contact Us’ or emailing the myConcierge support team at myconcierge.support@toyota.com.au.

Follow the ‘Forgotten PIN?’ link available on the login page within myConcierge to reset your pin.

You may not be correctly set-up and assigned the vehicle in Toyota Fleet Management’s system. If you are unable to see your vehicle or vehicle
order, please contact your Fleet Manager. Alternatively, you can submit a technical support enquiry using the ‘Contact Us’ form in the app, or email your TFM Fleet Manager / myConcierge support team at myconcierge.support@toyota.com.au

Vehicles that have been returned will remain under your profile for 90 days. After this time, your returned vehicle will be removed from your profile.

Submit your question using the ‘Contact Us’ form in the Support Centre of myConcierge, or email myconcierge.support@toyota.com.au.

You can update your mobile number and mailing address under ‘My Profile’ within myConcierge. To update other information, please contact your
TFM Fleet Manager. You can also submit a technical support enquiry using the ‘Contact Us’ form in the app, or email the myConcierge support team at myconcierge.support@toyota.com.au

There are two channels available for you to provide feedback:
1. Directly within the myConcierge app, using the ‘Contact Us’ form.
2. Emailing your feedback to myconcierge.support@toyota.com.au

Before launching the myConcierge app to all our customers, we are first releasing a Beta version to approved pilot customers and their nominated drivers. This is an important step in ensuring that myConcierge is working as intended and delivering valuable functionality to our customers.

You can expect to see and use the app as intended during the pilot period. From time to time we may release an update with new functionality or fixes as required. We request that you take every opportunity to provide us with valuable feedback.

By downloading and using myConcierge during the pilot, you will be playing an important role in helping us deliver a valuable resource for you and our other customers, while also benefiting from functionality that helps you manage your nominated vehicle more easily.

We will be using our system data in new ways to allow your drivers to do more. To make sure it works as expected, it’s important to ensure your drivers are set-up correctly. This means including a valid email address and assigning them to the correct vehicle so they can register and see information about their assigned vehicle.